PHOENIX TEAM . Support Operations

Remote Intake Specialist (English)

Remote Intake Specialist responsible for coordinating inbound requests, documenting case details and supporting efficient patient onboarding workflows.

Support OperationsRemote - ColombiaContractEnglish
DepartmentSupport Operations
Remote / LocationRemote - Colombia
Employment typeContract
ScheduleFlexible schedule aligned with US Eastern Time
CompensationUSD contractor compensation
LanguagesEnglish

Job Summary

Remote Intake Specialist responsible for coordinating inbound requests, documenting case details and supporting efficient patient onboarding workflows.

Responsibilities

  • Handle intake requests from patients and caregivers.
  • Document case details accurately in internal systems.
  • Coordinate with care teams for eligibility and next steps.
  • Provide timely communication and service updates.
  • Maintain SLA-driven follow-up workflows.

Qualifications

  • Advanced written and spoken English.
  • Experience with intake or coordination workflows.
  • Strong communication and organization.
  • Comfort using CRMs and productivity tools.
  • Reliable internet and remote setup.

Benefits

  • 100% Remote.
  • Contract opportunity paid in USD.
  • Growth opportunities.
  • Structured onboarding and support.

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