Customer Support Agent Bilingual

Job Summary

Bilingual Customer Support Agent responsible for delivering exceptional service to English and Spanish-speaking customers. You will handle inbound inquiries, resolve issues with empathy, and document interactions accurately to contribute to first-contact resolution and outstanding customer satisfaction.

Responsibilities

• Respond to customer inquiries across email, chat and voice channels accurately.
• Troubleshoot common issues and escalate complex cases following procedures.
• Maintain detailed and accurate customer interaction records.
• Collaborate with internal teams to improve support workflows and knowledge base.

Qualifications

• Native or fluent Spanish and professional English proficiency.
• 1+ year of customer support or call center experience.
• Strong empathy, active listening and problem-solving skills.
• Reliable internet and quiet home office environment.

Benefits

• Competitive USD compensation.
• Full-time remote position with stable schedule.
• Ongoing coaching and career development support.
• Access to internal mobility and promotion pathways.