Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialist delivering exceptional service through inbound and outbound communications for our distributed client programs.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Resolve customer concerns with empathy and accuracy.
• Document interactions and case notes clearly.
• Escalate complex issues to the appropriate team.
• Meet or exceed quality and productivity targets.

Qualifications

• Fluent English and Spanish (written and spoken).
• Customer service experience preferred.
• Strong typing and multitasking skills.
• Professional phone etiquette.
• Reliable internet, Windows PC and headset.

Benefits

• 100% Remote work.
• Monthly USD compensation.
• Paid training and onboarding.
• Performance-based bonuses.